Please note, we ship from Florence, Italy.
Shipping costs are provided directly from our currier company and are based on different factors, including the service type, the delivery location, the distance from the shipping location, and the dimensional weight of the package. Dimensional weight is assessed by the weight of the package and its dimentions.
Orders for a total of € 150 or more are eligible for free shipping service to the destinations where this offer is available. The discount is automatically added at checkout and no promo code is necessary.
The Free Shipping Offer only apply to standard shipping. If you need your order to be delivered to you by a specific date, we strongly advise you to select an express service for your shipping method.
We accept returns of new and unworn products with original tags and packaging within 30 days from the purchase date. Our return policy applies only to orders placed on karavanpetrol.com.
Please notice that unless the item you purchased arrived damaged or not as described, the return shipping costs are to be considered at buyer’s expense.
Send us an e-mail at firstname.lastname@example.org providing us your order number and your shipping address. Please allow up 1-2 days to process your return request. You will receive a confirmation e-mail with the details for your return shipping.
Please pack your item(s) to be returned inside an appropriate shipping box and seal. The return shipping method can be chose by the buyer or arranged with our currier. If our currier performs the return shipping the costs will be subtract from the refund total.
Once we receive your return you will be notified via email and your credit or refund will be applied within 3-8 business days upon receipt of your item(s).